01 / 06 · Local tools
Prepare replies for each review
Read the full review and adjust a draft to reflect what the customer actually said.
- Read the full review
- Check the reply for accuracy
- Protect personal information
Loading
For businesses in Australia
See new feedback, identify comments that need follow-up and prepare draft replies in your business's voice. Review each response before publishing it.
What it does
See new feedback, identify comments that need follow-up and prepare draft replies in your business's voice. Review each response before publishing it.
01 / 06 · Local tools
Read the full review and adjust a draft to reflect what the customer actually said.
02 / 06 · Local tools
Handle a service problem with care, and move personal details to a private channel.
03 / 06 · Local tools
Look for repeated themes in feedback rather than treating one rating as the whole story.
04 / 06 · Local tools
Bring recent feedback into one place so the right team can respond.
05 / 06 · Local tools
Use your business's own tone and check every public reply before posting.
06 / 06 · Local tools
Compare feedback by branch to find issues that need local attention.
And the details
Invite honest reviews from all customers without offering rewards for positive ratings. Use a separate review link for each location and check the destination before sharing.
01
Read the full review and adjust a draft to reflect what the customer actually said.
02
Handle a service problem with care, and move personal details to a private channel.
03
Look for repeated themes in feedback rather than treating one rating as the whole story.
04
Bring recent feedback into one place so the right team can respond.
05
Use your business's own tone and check every public reply before posting.
06
Compare feedback by branch to find issues that need local attention.
FAQ
Review and adjust the draft for tone, accuracy and privacy before publishing. A public reply should reflect what your team can genuinely say.
A restaurant may need to address a booking complaint, while a health practice must protect patient privacy in a public reply. Invite honest reviews from all customers without offering rewards for positive ratings. Use a separate review link for each location and check the destination before sharing.
Ready when you are
Connect your Google Business Profile and start on the free plan. No credit card needed.