01 / 06 · Draft Replies
Prepare replies for each review
Read the full review and adjust a draft to reflect what the customer actually said.
- Read the full review
- Check the reply for accuracy
- Protect personal information
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For businesses in Canada
Read feedback from each location, identify concerns that need follow-up and prepare replies in your team's voice. Review drafts for accuracy and privacy before posting.
What it does
Read feedback from each location, identify concerns that need follow-up and prepare replies in your team's voice. Review drafts for accuracy and privacy before posting.
01 / 06 · Draft Replies
Read the full review and adjust a draft to reflect what the customer actually said.
02 / 06 · Critical Feedback
Handle a service problem with care, and move personal details to a private channel.
03 / 06 · Sentiment Intelligence
Look for repeated themes in feedback rather than treating one rating as the whole story.
04 / 06 · Review Alerts
Bring recent feedback into one place so the right team can respond.
05 / 06 · Brand Voice
Use your business's own tone and check every public reply before posting.
06 / 06 · Competitive Intel
Compare feedback by branch to find issues that need local attention.
And the details
Invite honest feedback from every customer without rewards for a positive rating. Keep review links tied to the correct business location.
01
Read the full review and adjust the proposed response to what that customer actually experienced.
02
Handle a service problem with care and move personal details to a private conversation.
03
Look for patterns across feedback rather than treating one rating as the whole story.
04
Bring recent feedback into one place so the right location team can respond.
05
Check public replies for tone and consistency before they are posted.
06
Read the customer's language and make sure your response is appropriate before publishing it.
FAQ
Yes. Review the wording, details and tone before anything is published. Handle private customer information outside the public reply.
A restaurant can address a service complaint, while a health clinic must be careful not to reveal patient information in public. Invite honest feedback from every customer without rewards for a positive rating. Keep review links tied to the correct business location.
Ready when you are
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