AI Auto-Replies in 0.3s
Sara AI reads every review individually and publishes a personalized, on-brand reply in under a second — for every review, 24/7, with zero manual input.
Stop letting reviews go unanswered. Sara AI reads every Google review, crafts a personalised response, and publishes it — before your competitor even knows they got a new review.
Six capabilities that turn your review inbox from a daily burden into a fully automated reputation engine.
Customers who leave reviews expect acknowledgement. Businesses that reply to reviews consistently rank higher on Google Maps and convert more searchers. Sara AI doesn't just send a template — she reads the specific words the customer used, identifies what they praised or criticised, and crafts a unique reply that feels genuinely human and on-brand.
A bad review handled poorly compounds the damage. A bad review handled expertly can turn a critic into a loyal advocate. Sara AI detects low-star reviews the instant they appear, escalates critical ones to your team immediately, and crafts de-escalating responses that show accountability, offer resolution, and protect your public reputation.
Star ratings tell you the score. Sentiment analysis tells you the story. Sara AI reads every review and extracts the specific topics customers mention — food quality, service speed, ambience, value, parking, staff attitude — and shows you trends over time. Know exactly what's working, what's slipping, and what to fix before it becomes a pattern.
Every minute a negative review sits unanswered, it shapes the first impression of every customer who reads it. Flento monitors your Google profile continuously and sends you instant notifications for new reviews — especially low-star ones — via email, Slack, or WhatsApp. Never be the last to know what customers are saying about you.
Generic review responses (Thank you for your feedback! We hope to see you again!) are immediately recognisable as automated and undermine trust. Sara AI learns your brand voice from your existing replies, your business description, and the style preferences you set — then generates responses that sound authentically yours. You can review, edit, and train Sara to get it exactly right.
Your 4.9-star rating means nothing in isolation — it means everything in comparison. Flento tracks the review count, average rating, reply rate, and review velocity of your top 5 local competitors. Get instant alerts when a competitor's rating rises or their review volume spikes — so you can respond before they pull ahead in the local pack.
Every tool you need to protect, grow, and leverage your Google reputation — fully automated.
Sara AI reads every review individually and publishes a personalized, on-brand reply in under a second — for every review, 24/7, with zero manual input.
1–2 star reviews trigger instant team alerts via email, Slack, or WhatsApp with the review content, Sara's reply, and suggested recovery action.
Topic-level sentiment scoring — Food, Service, Ambience, Value, and more — with trend alerts when a specific area starts declining.
Instant notifications for every new review, along with daily digest summaries and weekly reputation reports delivered automatically.
Sara learns your tone, emoji style, language preferences, and signature phrases — so every reply sounds like you, not a generic template.
Automatically detects the language of each review and replies in the same language — including English, Hindi, Kannada, Tamil, Telugu, and more.
Tracks competitor ratings, review volumes, reply rates, and velocity daily, with alerts when competitors make moves that impact your ranking.
Provides weekly and monthly rating trends, review growth, and reply rate history in a single reputation health dashboard.
Automatically generates branded weekly and monthly performance reports for agencies, delivered to clients with your logo and colors.
Sara AI generates every reply from scratch — it's not a template with variable fields swapped in. It reads the specific words used by the customer, identifies what they praised or criticized, and writes a reply that directly addresses those points. Two 5-star reviews will receive completely different responses. Only your brand voice, tone, and signature style remain consistent.