For businesses in India
Bring new Google reviews into one place, spot feedback that needs a personal response and prepare replies that sound like your business.
What it does
Bring new Google reviews into one place, spot feedback that needs a personal response and prepare replies that sound like your business.
01 / 06 · AI Auto-Reply
Bring reviews from different branches into one view without losing which location each customer visited.
02 / 06 · Crisis Response
Identify a complaint that needs a personal follow-up before sending a public reply.
03 / 06 · Sentiment Intelligence
See recurring themes in feedback, such as wait times, staff helpfulness or the accuracy of service information.
04 / 06 · Real-Time Alerts
Start with a draft that reflects the actual review, then remove anything you cannot verify.
05 / 06 · Brand Voice
Protect private details when responding to patients, clients, students or other sensitive customers.
06 / 06 · Competitive Intel
Compare review volume and response habits by location so each branch gets attention.
And the details
Use a review link or QR code to invite honest feedback from all customers. Check draft replies for accuracy and tone, and follow up privately when a matter cannot be resolved in public.
01
A restaurant may need to address a service complaint; a clinic must also protect patient privacy. Review the substance of each comment before posting a public reply.
02
1–2 star reviews trigger instant team alerts via email, Slack, or WhatsApp with the review content, Sara's reply, and suggested recovery action.
03
Topic-level sentiment scoring: Food, Service, Ambience, Value, and more, with trend alerts when a specific area starts declining.
04
Instant notifications for every new review, along with daily digest summaries and weekly reputation reports delivered automatically.
05
Sara learns your tone, emoji style, language preferences, and signature phrases, so every reply sounds like you, not a generic template.
06
Automatically detects the language of each review and replies in the same language, including English, Hindi, Kannada, Tamil, Telugu, and more.
FAQ
Choose the language that suits your customer and review every draft before publishing. Check the available language and reply settings in your Flento account.
A restaurant may need to address a service complaint; a clinic must also protect patient privacy. Review the substance of each comment before posting a public reply. Use a review link or QR code to invite honest feedback from all customers. Check draft replies for accuracy and tone, and follow up privately when a matter cannot be resolved in public.
Sara AI generates every reply from scratch: it's not a template with variable fields swapped in. It reads the specific words used by the customer, identifies what they praised or criticized, and writes a reply that directly addresses those points. Two 5-star reviews will receive completely different responses. Only your brand voice, tone, and signature style remain consistent.
Yes, you have full control. In Approval Mode, every reply is queued for your review before publishing. You can edit, approve, or discard it. In Autopilot Mode, Sara publishes replies instantly without waiting. Most users start with Approval Mode and switch later once confident. You can change modes anytime.
Sara AI automatically detects the language of each review and replies in the same language. It supports English, Hindi, Kannada, Tamil, Telugu, Marathi, Malayalam, Gujarati, Bengali, and Punjabi. You can also set preferences like always replying in English regardless of the review language.
Yes, responding to reviews is a known ranking signal in local search. Businesses that reply to more reviews tend to rank higher. It also improves customer trust and conversions, especially when negative feedback is handled professionally. Customers who appreciate responses often have higher lifetime value.
Yes. Growth covers up to 5 locations and Premium covers up to 25, so agencies can manage several client businesses from one account. Each location gets its own inbox, brand voice settings, escalation setup, and reports. You can manage everything from a single dashboard and automatically send white-label reports to clients.
Ready when you are
Connect your Google Business Profile and start on the free plan. No credit card needed.
