Families searching for senior living communities start on Google. Learn the local SEO strategy that gets your community found at the most important moment in the decision process.
A daughter in Phoenix searching for an assisted living community for her mother isn't searching like a consumer buying a product. She's searching like someone making one of the most important decisions of her family's life, and she's doing most of it online, mostly on Google, often late at night when she finally has a few quiet minutes to research.
Senior living local SEO is built around that reality. The buyer is rarely the resident, it's a family member, often under emotional pressure, making a trust-based decision with a long timeline. Your Google presence needs to answer their questions, establish trust, and make it easy to take the next step.
The senior living decision process typically spans 3 to 9 months from initial search to move-in. Families research multiple communities, make multiple visits, involve multiple family members in the decision, and often return to Google several times before calling.
This long journey means your local SEO needs to:
Communities that only optimize for the bottom-funnel "near me" search miss families who are still in the research phase, often the most motivated and highest-quality inquiries.
The primary searcher is usually an adult child, ages 45 to 65, female (in the majority of cases). She's searching on mobile late in the evening. She reads reviews intensively, looks at photos carefully, and relies heavily on the star rating as a first-pass filter.
📊 Flento Data: Among senior living communities analyzed, those with complete GBP profiles (all care types listed, photos updated in the last 90 days, 25+ recent reviews) received 3.1x more "request a tour" form submissions from local search than those with basic or incomplete profiles.
Primary GBP category: "Assisted living facility" or "Retirement community" depending on your primary offering. Add secondary categories for all care levels you provide:
Your GBP description should immediately address the decision criteria families care about most: care philosophy, staff credentials, amenities that matter to residents' quality of life, and location advantages. "Phoenix's family-centered assisted living community offering 24-hour licensed nursing, restaurant-style dining, and individual care plans, serving the Scottsdale and Paradise Valley corridors" speaks directly to the primary decision-maker.
Photos are critically important in this category. Families making virtual decisions before in-person tours form strong impressions from photos. Post:
Update photos seasonally and whenever you add or renovate spaces.
🔥 Quick Win: Add virtual tour links to your GBP listing using the "Videos" upload feature. A 2 to 3 minute walkthrough video posted to your GBP gives families a genuine feel for the community before they call, and it significantly reduces tire-kicker inquiries by filtering for serious prospects.
Most senior living websites have one "Services" page that briefly mentions each care type. This approach cannot compete against communities that have dedicated pages for each care level.
Create one landing page per care type you offer:
Each page should be written for the specific decision-maker searching for that care type. A memory care page should address: signs that memory care is the right option, how your memory care program is different, what a day looks like for residents, how families stay involved, and tour scheduling information.
Include:
⚠️ Common Mistake: Using the same photos on the assisted living and memory care pages. These are distinct populations with distinct needs and the families searching for each are looking for evidence that you understand those differences.
Senior living reviews carry enormous weight in the decision process. Families report spending 30 to 45 minutes reading reviews before contacting a community. The review platform priority:
Who leaves reviews in this category: primarily family members (adult children, spouses), occasionally residents themselves, and sometimes staff (which creates its own risk of flagged reviews).
The best time to request a review: 30 to 60 days after a resident has moved in and settled, when the family can speak to the actual experience rather than just the sales process. The family member who manages the move-in process is your primary review contact.
Review request language for senior living: "We've loved having [Resident Name] as part of our community. If you've had a positive experience so far, would you be willing to share it on Google? Families searching for care often rely on reviews from people who've been through the same decision, your experience could help them."
💡 Pro Tip: Designate your move-in coordinator or community relations director as the review request owner. They have the strongest relationship with families at the 30-day mark. A personal ask from someone they know converts far better than an automated text.
In senior living, families look for trust signals that go beyond star ratings. Build these into your Google presence and website:
State survey results. If your most recent state inspection shows strong results, mention them in your GBP description and on your website. Families doing thorough research look these up, surfacing them proactively builds trust.
Staff tenure and credentials. "Our Director of Nursing has 18 years of experience in geriatric care" is a trust signal that a generic community description doesn't have.
Accreditations. CARF, The Joint Commission, and state-specific certifications signal quality standards that differentiate your community.
Response rate and tone. In senior living more than almost any other category, how you respond to reviews tells prospective families who you are. A community that responds thoughtfully to every review, including difficult ones, demonstrates the communication culture families want for their loved ones.
🛠️ Action Step: Audit your last 20 Google reviews. Count how many you've responded to and evaluate the tone of those responses. If you're below 70% response rate or the tone is defensive or generic, this is your most immediate trust signal to fix.
Senior living citation priorities extend into industry-specific platforms that families actively use in their research:
General citations:
Senior-care-specific citations:
Healthcare citations (if you have licensed nursing):
Every listing must have consistent NAP. Run the Flento NAP Lock before building new citations, and specifically check senior care directories where information is often outdated or never updated.
Flento's Business Listing Management Software includes senior care directories in its citation audit alongside general business directories. For communities that have been operating for several years, the NAP inconsistency rate across care-specific directories is often higher than on general platforms.
Flento's review management automates the family follow-up sequence, so move-in coordinators don't have to manually track the 30-day post-move-in review request window. The system handles the timing while your team focuses on the resident relationship.
✅ Done? Automate your review requests and citation monitoring with Flento → [Try Flento free]
What are the most important keywords for senior living local SEO? "[Care type] near me" and "[Care type] [city]" are the primary search patterns. Long-tail variations like "memory care communities with activities Phoenix" convert well for families at the research stage.
Can I get Google reviews from residents with dementia or cognitive decline? Soliciting reviews from residents who may lack full cognitive capacity creates ethical and potential legal concerns. Focus review requests on family members and caregiver contacts, not residents with significant cognitive impairment.
Should I respond differently to reviews from family members versus residents? The tone should be consistent, warm, professional, and specific to the relationship. For family member reviews, acknowledging the "whole family" decision they've navigated is a genuine way to connect. For resident reviews, celebrating their engagement is appropriate.
How important is SeniorAdvisor vs. Google for senior living searches? Google is the primary discovery platform. SeniorAdvisor and Caring.com are research platforms families visit after finding multiple communities on Google. Strong performance on both is important, but Google is where to invest first.
What's the biggest local SEO mistake senior living communities make? Not having care-type-specific landing pages. A single "services" page cannot rank for the variety of care-type searches families conduct, and it doesn't provide the depth of information families need to progress toward a tour.
