Car buyers research online extensively before setting foot in a dealership. Google Maps is where that research starts. Here is how to optimize your dealership's local presence to win more showroom visits.
Most car buyers visit 2 or fewer dealerships before making a purchase — down from 5 a decade ago. The research that used to happen across multiple showroom visits now happens online, primarily on Google. The dealerships winning more showroom traffic aren't necessarily offering better deals — they're showing up first when buyers are in research mode.
Here is what that actually looks like in practice, and how to make your dealership the one they find.
46% of all car-buying searches have local intent. Searches like "Toyota dealership near me," "used trucks for sale [city]," and "Honda service department [city]" happen millions of times per day across the US. The dealership that isn't in the top 3 Maps results for these searches is invisible at the moment of highest buyer intent.
Car purchases are high-involvement decisions. Buyers don't randomly walk into dealerships anymore — they identify a shortlist of dealerships online, read reviews, check inventory, and then visit the ones that made the cut. Your local SEO performance determines whether you're on that shortlist.
📊 Flento Data: Car dealership GBP profiles with complete inventory listings and 50+ recent reviews receive 4.2x more "Get directions" clicks than profiles with incomplete information and fewer reviews.
Action Step: Search "car dealership near me" and "[your brand] dealer [your city]" from your showroom address. Count your position in both. Those are your two primary targets.
A fully optimized GBP for a car dealership goes beyond basic business information — it includes inventory signals, service department details, and hours for all departments.
Priority GBP fields for car dealerships:
⚠️ Common Mistake: Only filling in hours for the showroom and ignoring service department hours. Buyers searching "auto service near me" are looking for a different thing than buyers searching for a car — and your service department needs its own visibility.
Action Step: Check whether your GBP has separate hours set for your service department. If not, add them in your "More hours" section.
Category selection for dealerships is more nuanced than most business types — the right categories determine which searches you appear in.
Recommended categories for new car dealerships:
For used car lots:
💡 Pro Tip: The brand-specific dealer categories (Toyota Dealer, Honda Dealer) are some of the most valuable in local automotive search. Confirm you have your brand's specific category set as a secondary.
Car dealership reviews are high-stakes — they're read carefully by buyers making $30,000+ decisions. Quality and recency matter as much as quantity.
The dealership review challenge: Car purchases happen infrequently. Your service department has much higher transaction frequency than your sales floor — which means your service team is your primary review-building engine.
Review sources to build:
What to ask for in review prompts: Train your team to mention in-person: "If you had a great experience with [salesperson name], a Google review would really help us." Personal referrals to team members produce more detailed, credible reviews.
🔥 Quick Win: Your service department processes far more customers than your sales floor. If you don't have an automated review request system for service customers, implementing one can generate 5-10x your current review velocity within 30 days.
Google Business Profile's product and service listing features allow car dealerships to showcase inventory directly in the listing — giving buyers a reason to click through.
Adding vehicle models as products in your GBP creates inventory-level visibility. When a buyer searches "Toyota Camry dealer near me," a dealership whose GBP shows a Camry listing has a conversion advantage over one that shows nothing.
How to use GBP products for dealership inventory:
⚠️ Common Mistake: Using your website's full inventory system as a substitute for GBP product listings. They serve different purposes — GBP listings show in Maps before buyers visit your site. You want inventory signals at both touchpoints.
Dealership websites that rank for model-specific searches ("used Toyota Tacoma [city]") capture buyers at a much more specific moment of intent than generic dealership searches.
Content that ranks for car dealerships:
Local keyword patterns for dealerships:
Multi-franchise dealerships need a separate GBP listing for each brand or location — and each one needs independent optimization.
If you operate both a Toyota dealership and a Honda dealership under the same group, each brand gets its own GBP listing. If you have dealerships in multiple cities, each city gets its own listing. These are not interchangeable.
Multi-location dealership priorities:
According to Google's tips for improving local ranking, proximity is a primary ranking factor — which means a buyer near your Toyota location won't be helped by your Honda location's strong signals. Every location needs to stand on its own.
Flento's multi-location dashboard is built for dealership groups managing multiple brands and locations. From one dashboard, you can monitor every location's review velocity, GBP completeness, and citation consistency — so you never have a location falling behind without knowing it.
Flento's automated review management sends post-service review requests via SMS, turning your service department's high transaction volume into a consistent review-building engine.
✅ Done? See how Flento manages local SEO for dealership groups → Try Flento free
Should each brand in a dealership group have its own GBP? Yes. If you operate separate franchises (Toyota, Honda, Chevrolet), each should have its own GBP listing with brand-specific categories and information. Google treats them as separate businesses.
How important is DealerRater for car dealership local SEO? DealerRater is one of the top industry-specific review sites for automotive — it influences both reputation and local prominence signals. Include it in your review strategy alongside Google.
Do online inventory platforms (Cars.com, AutoTrader) help Google Maps rankings? Yes, indirectly. Consistent NAP information across major automotive directories contributes to local prominence signals. Listings on Cars.com, Edmunds, and AutoTrader also show your inventory to buyers before they reach Google Maps.
How do I handle reviews that mention specific salespeople? Respond by thanking the reviewer and acknowledging the salesperson by name. These reviews are more specific and credible than generic positive reviews — they signal real transactions to Google and future customers.
What star rating do car dealerships need to compete? 4.0 is generally the minimum threshold for buyers to seriously consider a dealership. 4.3+ puts you in the top tier for most markets. Below 4.0, many buyers filter you out before reading a single review.
