Most massage therapists rely on word of mouth and existing clients. Google Maps is the channel that brings in clients who have never heard of you. Here is how to optimize your practice to rank higher and book more appointments.
In my experience, massage therapists are among the most underoptimized local businesses on Google Maps. The work is personal, the clients are loyal, and most therapists assume word of mouth will fill their schedule indefinitely. It often doesn't, and when a client moves away or their circumstances change, there's no pipeline to replace them.
Google Maps changes that equation. Here's how to build a local search presence that consistently brings in new clients.
When someone searches "massage therapist near me," they're a high-intent buyer. They're not browsing, they have stress, an injury, or a gift card and they want to book an appointment. Google Maps puts your business in front of them at exactly that moment.
The massage therapy category in most US cities is surprisingly competitive on Google Maps, but most therapists have done minimal optimization. The ones ranking at the top have done a few straightforward things consistently. You can replicate them.
Action Step: Search "massage therapist near me" from your practice location. Note how many reviews the top-ranked result has, when their last review was, and how many photos they have. That's your benchmark.
Whether you practice at a dedicated location, a spa, or out of a home studio, a verified GBP is your most important local marketing asset.
Priority GBP fields for massage therapists:
💡 Pro Tip: Mention your specific modalities in your description. Someone searching for "deep tissue massage near me" or "prenatal massage [city]" is targeting a specific need. If your description doesn't mention those modalities, you may not appear for those searches.
Action Step: Rewrite your GBP description to list your specific massage modalities. This is the single highest-impact change most massage therapists can make in the next 15 minutes.
"Massage Therapist" is your primary category. Secondary categories let you capture adjacent health and wellness searches.
Recommended category stack:
⚠️ Common Mistake: Not having secondary categories set at all. Most solo massage therapists set their primary category and stop. Secondary categories for "Spa" or "Wellness Center" (when applicable) can significantly expand the search queries where you appear.
Massage clients have a personal, trust-based relationship with their therapist, that relationship makes them willing to leave reviews, but most are never asked.
The massage therapist review approach:
The best time to ask is immediately after a session when the client is relaxed, grateful, and feeling the positive effects of the work. Keep it simple: "If you have a moment, a Google review would really help new clients find me. Here's the link", and hand them a QR code card.
Review building system:
📊 Flento Data: Solo massage therapists who build a consistent review system (1-3 new reviews per month) see an average ranking improvement of 2-3 positions in local Maps results within 90 days.
Potential clients visiting your GBP for the first time are making a trust decision. Your photos need to show them a clean, professional, relaxing environment before they'll book.
Photo strategy for massage therapists:
Treatment room (5-8 photos): Clean, well-lit, welcoming. Show the table setup, the ambient lighting, the overall environment. This is your highest-conversion photo set.
Products and equipment (3-5): Your table, oils, hot stones, or other tools. Professional setup signals professional work.
Your photo (1-2): A friendly, professional headshot. Clients choosing a therapist want to know who they're working with. A welcoming face builds trust before the first visit.
Exterior (2-3): The entrance to your building or studio. Make it easy for clients to identify your location.
🔥 Quick Win: If your GBP has fewer than 10 photos, take 10 photos of your treatment room and waiting area today. Good lighting + a clean, styled space + your smartphone camera is sufficient.
Your website and GBP Q&A section should address the questions potential clients have before booking for the first time.
Common first-timer questions for massage therapy:
Pre-populate your GBP Q&A with these questions and clear, professional answers. They appear directly in your listing and answer common objections before a potential client picks up the phone.
If you're a solo practitioner, you may be unsure whether to create a GBP listing in your name or under a business name.
Solo practitioner rule: Create the GBP listing under whatever name clients actually know you as. If you operate as "Sarah Chen Massage Therapy," use that. If you've branded your practice as "Serenity Massage Studio," use that. Consistency between what's on your signage, website, and GBP is more important than the name format itself.
If you practice at a spa or wellness center: Confirm whether the establishment has a separate GBP listing for your services. In some cases, the spa's listing covers all practitioners. Creating a separate listing for yourself at the same address can create a duplicate listing problem.
Action Step: Check whether your current GBP name matches exactly what appears on your website header and any physical signage. Inconsistency here is a ranking and trust signal problem.
Flento's Google Business Profile Optimizer helps massage therapists maintain a complete, actively managed listing, monitoring photo freshness, review velocity, and booking link functionality.
For multi-location practitioners or spa groups with multiple therapists, Flento's centralized dashboard tracks every location's local SEO performance independently.
✅ Done? See how Flento keeps your practice visible on Google → Try Flento free
Should I use my personal name or a business name for my GBP? Use whatever clients know you as. Consistency between your GBP name, website, and any physical materials is more important than whether you use a personal or business name.
How do I compete with larger spas and wellness centers that have more reviews? Focus on modality-specific searches where you have a genuine advantage. A solo therapist who specializes in prenatal massage or sports massage can rank for those specific searches even against larger competitors with more total reviews.
Is it worth being on Yelp and Booksy in addition to Google? Booksy and similar booking platforms are tools for managing appointments, not primarily local SEO tools. Yelp does send local signals, keep your listing claimed and accurate. Google is where the majority of new client discovery happens.
How should I handle reviews that mention details about a client's session? Respond warmly without confirming or denying any health-related information. Keep responses general: "So glad you felt better after our session! Looking forward to seeing you again." Avoid mentioning specific complaints, treatments, or physical conditions discussed during the session.
What's the fastest way to get my first 10 Google reviews? Ask your 10 most loyal existing clients directly, in person or via text with a direct link. These clients have the strongest relationship with you and are the most likely to respond quickly and positively.
