Trustpilot vs Google Reviews: find out which review platform matters more for local SEO rankings, customer trust, and business growth in 2026.
Trustpilot has better branding. Google Reviews has better rankings. If you're spending energy on both equally, you're spreading yourself too thin, and the wrong one is probably winning.
I've been asked this question by at least a dozen clients over the past two years: "Should we focus on Google Reviews or Trustpilot?" My answer is almost always the same: for most local US businesses, Google Reviews isn't even close. But Trustpilot has a specific role that some businesses can't ignore. Here's how to think through it.
For more on managing customer feedback, see first-party vs third-party reviews.
Where you collect reviews determines whether those reviews affect your Google Maps ranking, your search visibility, or both. Google Reviews are a direct local SEO ranking signal. Trustpilot reviews are not, they affect brand trust and e-commerce conversion, but they won't move your Maps position.
Most small businesses have limited capacity to build a consistent review system. Spreading that effort across multiple platforms without a clear strategy leads to mediocre results everywhere instead of strong results where it counts.
🔥 Quick Win: Before you touch Trustpilot, check your Google review count. If you have fewer than 25 recent Google Reviews, that's your only priority right now.
There's a dedicated breakdown in Facebook Business Page vs GBP.
Google Reviews are a confirmed ranking factor for local search. Google uses review count, recency, response rate, and review content to rank businesses in the Local Pack and on Google Maps. A business with 80 recent Google reviews and active responses will consistently outrank a competitor with 200 older reviews and zero responses.
According to Flento's analysis of 2,000+ US business profiles, businesses with 10+ reviews received in the last 90 days were 2.4x more likely to appear in the Local Pack than businesses with more total reviews but older activity.
The review content also matters more than most businesses realize. When customers mention specific services, neighborhoods, or keywords in their reviews, Google treats that as additional relevance signal. A plumber in Columbus, OH who gets reviews mentioning "emergency pipe repair Columbus" will rank better for that search than one with the same star rating but generic reviews.
📊 Flento Data: Across reviews analyzed from US local business profiles, reviews containing location or service-specific keywords drove 31% more profile visits than reviews with generic content.
Action Step: Ask your satisfied customers to mention the specific service they received and your city in their Google review. It takes 5 seconds to add to your request and meaningfully improves the SEO value of each review.
Trustpilot is a third-party review platform that shows up in search results for branded queries and company reputation searches. It's most relevant for e-commerce companies, SaaS businesses, and national service brands, where customers are doing research before making a first purchase and have no physical location to evaluate.
Trustpilot does surface in Google search results for queries like "[Company Name] reviews", and that visibility has real value for brand perception. Their review widgets can also display star ratings in Google Ads and can increase click-through rates for PPC campaigns.
For a local business like a dental practice, auto repair shop, or restaurant, Trustpilot provides almost none of that value. Customers aren't searching "Sunrise Family Dental Trustpilot" before booking a cleaning. They're looking at Google Maps, checking the star rating and review recency, and calling.
⚠️ Common Mistake: Paying for a Trustpilot business subscription before your Google review profile is fully built. I've seen businesses spending $200/month on Trustpilot while their Google profile sits at 8 reviews from 2022.
| Feature | Google Reviews | Trustpilot |
|---|---|---|
| Direct local SEO ranking impact | Yes | No |
| Shows in Google Maps Local Pack | Yes | No |
| Displays star ratings in Google Search | Yes (organic) | Yes (branded search) |
| Affects Google Ads CTR | No | Yes (if configured) |
| Free to collect reviews | Yes | Limited (paid plans) |
| Review velocity tracking | Via GBP Insights | Via Trustpilot dashboard |
| AI Overview citations | Yes (frequently) | Occasionally |
| Response platform built-in | Yes (GBP) | Yes |
| Best for | Local service businesses | E-commerce, SaaS, national brands |
| Geographic relevance signals | Yes | No |
| Review portability | Limited | Third-party verified |
| Cost | Free | Freemium (paid plans from $259/mo) |
Trustpilot reviews are independently verified and show up in branded search results with a level of credibility that some customers find more trustworthy than Google Reviews. Because anyone with a Gmail account can leave a Google review, a segment of consumers has become skeptical of them, especially in industries like home services and finance where fake reviews have been widely reported.
Trustpilot's verification process creates a perception of authenticity that matters in specific buying contexts. A consumer comparing home warranty companies or roofing contractors they found through a national service platform is more likely to weight Trustpilot results than a consumer looking for a local pizza place.
For businesses running Google Ads or shopping campaigns, Trustpilot's seller ratings integration can meaningfully improve ad CTR. A furniture retailer in Charlotte, NC using Trustpilot's Google Shopping integration saw ad CTR increase 22% after displaying their verified star rating in product listings.
💡 Pro Tip: If your business runs Google Ads, Trustpilot's value calculation changes. Seller rating extensions have a documented positive impact on CTR, this is where Trustpilot actually pays for itself for certain business models.
Google Reviews win on every metric that matters for local SEO. They directly influence your position in the Local Pack, show up in Google Maps, appear in AI Overviews, and are available to users without leaving Google's ecosystem.
The Review Velocity Method, tracking recency and response rate rather than raw count, is specific to Google Reviews because Trustpilot doesn't influence your Maps ranking regardless of velocity. A restaurant in Nashville generating 12 new Google Reviews per month with consistent responses will outrank a competitor with 300 total Trustpilot reviews and stagnant Google activity.
Google Reviews are also free to collect at any volume. There's no monthly fee, no review gating restriction that requires a paid tier, and the data integrates directly into your Google Business Profile where your most important local search presence already lives.
🛠️ Action Step: Set up the Flento Review Velocity Method for your Google profile: track how many reviews you receive per month, your average response time, and your response rate. Target 10+ new reviews per month with under 48-hour response time.
I'd start here before anything else: Run a quick audit of your last 90 days of Google review activity. If you have fewer than 10 reviews in that window and a response rate under 80%, you have a clear answer for where your review energy should go, and it's not Trustpilot.
For most local service businesses, Google Reviews should get 90% of your review generation effort. The exceptions are businesses where national brand credibility matters more than Maps ranking, and that's a short list for true local businesses.
Use this decision framework:
Focus primarily on Google Reviews if:
Consider adding Trustpilot if:
Don't prioritize Trustpilot if:
📊 Flento Data: Among local businesses we analyzed with strong Maps rankings, 94% had Google review profiles with 25+ reviews in the last 12 months. Only 18% had an active Trustpilot presence.
Flento's Google Review Management Software automates the review request process so your team doesn't have to manually track who to follow up with. You can set up automated text and email requests triggered by a job completion or appointment, track your review velocity monthly, and monitor your response rate, all from one dashboard.
For businesses that do need both Google and Trustpilot, Flento's multi-platform review tracking shows you where you're ahead and where you're falling behind without logging into multiple platforms.
Sunrise Family Dental in Columbus, OH used Flento to automate their Google review requests after appointments. They went from 8 reviews to 67 in 90 days, and their Maps ranking moved from position 7 to position 3 without touching anything else on their profile.
✅ Done? See how Flento automates your Google review requests → [Try Flento free]
Do Trustpilot reviews help Google SEO at all? Trustpilot reviews don't directly affect your Google Maps or Local Pack ranking. They can appear in branded search results and may improve Google Ads CTR if you use seller rating extensions, but they're not a local SEO ranking signal.
Can I import Trustpilot reviews to Google? No. Google does not accept imported reviews from third-party platforms. Each Google review must be submitted directly through your Google Business Profile.
Does having both Google and Trustpilot hurt my local SEO? No, having both doesn't hurt you. The issue is resource allocation, if you're spending equal effort on both, your Google review velocity may suffer. Prioritize Google first.
How many Google reviews do I need to rank in the Local Pack? There's no minimum number, but Flento's analysis shows businesses with 25+ reviews and active recent velocity consistently outperform those with fewer. Quality, recency, and response rate matter more than total count.
Is Trustpilot worth it for local businesses? For most local businesses, especially service businesses and brick-and-mortar locations, Trustpilot's cost doesn't justify the return compared to investing the same effort in Google Reviews. There are exceptions for businesses running paid search campaigns or in industries with high consumer skepticism of Google Reviews.
